RETURNS & EXCHANGES are permitted on certain conditions and please be reminded that the returns must be done within 14 days (Local Delivery) and 30 Days for (International Delivery) after receipt of items for cosmetics and contact lenses.
OPEN FOR RETURNS & EXCHANGES
NOTE: WE WILL COVER THE 1OO% OF SHIPPING COST FOR THE FOLLOWING REASON
Wrong item shipped (We will Shoulder Shipping Cost 100%)
Factory Defective Lenses with tear (SEALED & UNOPENED)
Factory Defective Lenses without visible nicks tear (UNSEALED & OPENED)
WE DONT REPLACE & EXCHANGE ITEM FALLS FROM THE FOLLOWING CONDITION
Broken Items (We ship items securely with bubble film & protective sheet.
Chipped or Teared Lenses (Used & Open)
If in case there will be teared lenses in your package, which is very seldom to occur. Please do not dispose or open the vials and send it back to us, so we can replace them. Manufacturer does not replace chipped or teared lenses when it’s open so make sure to check on them thru vials before opening. Defective Lenses will be thoroughly examined by our manufacturer and as per instruction; the occurrence of faulty lens is around 0.1% per batch and as per experience out of 1000pcs there will be few 1-5 pcs defects.
Broken Items (Sealed Items) we don’t accept broken Items that are not insured. Please note that we do ship package with care and proper caution as we've been doing this business for years.
We're sure of how our items are handled by our couriers. However for your peace of mind, you can add 1% as an insurance that will be based on your total purchased order.
How can you be sure that we're sending damage free products?
NOTE We take photos of the items before we ship out any order/s made and we can send it via Facebook, Email and or Viber before shipping them out.
HOW TO RETURN & EXCHANGE ITEM?
Please fill out, print the Return Form and submit all related information.
Package up your items and include the Return Form inside the package. Use your cutout label and affix to the outside of the package with clear tape, all returns must be shipped to:
For domestic orders please ship your package at your local JRS Office.
For international orders feel free to choose your courier.
Please note that you will shoulder a re-stocking fee of 3O% of the actual cost plus the shipping cost for all returns and exchanges that may incur along any transaction/s made. You must also shoulder the shipping fees (inbound and outbound) for all returns & exchange. We can only shoulder the replacement but not the extra cost that will incur all along transactions.