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thepinkshoppe

RETURN AND REFUND POLICY

@The Pink Shoppe, we want you to be delighted with your purchase. If you are unsatisfied with your order, we offer a straightforward return and refund process. Please read the following details to understand our policy.


A. Return Eligibility

1. We accept returns under the following conditions:

  • Defective or Damaged Items: You are eligible for a return if you receive a defective or damaged product. Don’t hesitate to contact us within 7 days of receiving your item with a clear description of the issue and photos of the damaged or defective item.
  • Incorrect Items: If you receive an item different from what you ordered, please get in touch with us within 7 days of delivery. We will arrange for the correct item to be sent to you and the incorrect item to be returned.
  • Non-Defective Lenses: Due to health and safety concerns, we cannot accept returns on non-defective contact lenses unless your order has an error. We recommend you consult with an eye care professional before purchasing.

2. Non-Returnable Items

  • For hygiene reasons, we are unable to accept returns or exchanges on the following items:
    • Contact Lenses (unless defective or damaged during shipment)
    • Opened or used products
    • Gift cards

3. Return Process

  • To initiate a return, please follow these steps:
    • 1. Contact Us: Email us at hello@thepinkshoppe.com or teampinkph@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and clear photographs of the item(s), if applicable.
    • 2. Return Authorization: After reviewing your request, we will issue a Return Authorization and provide instructions on returning the item. The item must be returned in original, unused condition with all packaging intact.
    • 3. Return Shipping: You will be responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items). Please use a traceable and secure shipping method for returns, as we cannot be held responsible for lost or damaged returns.
    • 4. Processing the Return: Once we receive the returned item, we will inspect it to verify its condition. If the return is approved, we will process the replacement or refund.

Important Note for International Returns:

  • Return Shipping Costs: International customers are responsible for all shipping costs. If the return is due to a mistake on our part (e.g., defective or incorrect items), we will cover the return shipping costs.
  • Customs Fees & Import Taxes: Return shipments may incur customs duties, taxes, or import fees, which are the customer’s responsibility. We recommend checking with your local customs office before returning items to avoid unexpected fees.
  • Delivery Confirmation: To ensure that the returned item is successfully delivered, we highly recommend using a trackable shipping service for returns. We are not responsible for returns lost during the return shipping process.

B. Eligibility for Refund

1. Refunds are available only for retail orders and are granted under the following circumstances:

  • Defective or Damaged Products (visible damage upon receipt or issues that arise within the product’s intended lifespan).
  • Incorrect Items were shipped due to our error.
  • Refunds will not be issued for:
    • Change of mind or incorrect orders placed by the customer.
    • Products that are opened, used, or tampered with after receipt.
    • Custom or pre-order items are non-cancellable and non-refundable.

2. Refund Process

  • To initiate a refund, please follow these steps:
  1. Contact Us within 7 days of receiving your order at hello@thepinkshoppe.com or via WhatsApp/Viber/Line: @thepinkshoppe.
  2. Provide photos or video evidence showing the damage, defect, or incorrect item received.
  3. Once we assess the issue, we will provide a Return Merchandise Authorization (RMA) number and details on how to send the item back to us.
  4. Return shipping fees are the customer’s responsibility unless the return is due to our error (e.g., damaged or incorrect items).

3. Refund Processing

  • Refund Eligibility: Refunds will be processed once the returned item has been inspected and verified.
  • If replacement is not possible, a full refund of the item cost will be issued to the original payment method used for the purchase.
  • Depending on your bank or payment provider, please allow 7-14 business days for the refund to be reflected in your account.

4. Partial Refunds

  • In some instances, we may offer a partial refund to cover:
  1. Packaging costs
  2. Operating expenses incurred during the processing and handling of the order.
  3. This may apply when the returned item is not entirely defective or only partially returned.

5. Non-Refundable Fees

  • The following fees are non-refundable:
    • Shipping costs paid during checkout.
    • Transaction or processing fees imposed by payment providers (e.g., PayPal, credit card fees).

5. Refund Confirmation

Once the refund has been approved and processed, you will receive an email notification confirming your refund.

Please note that the refund amount may be adjusted if there are any partial refund deductions for packaging or other operating expenses.

6. No Refunds for Unclaimed or Undelivered Packages

We are not responsible for packages that are unclaimed, undeliverable or returned due to incorrect addresses provided by the customer. If your order is returned to us under these circumstances, you will be responsible for the reshipping fee if you wish to have the items sent back.


Customer Support

If you have any questions or concerns about your return, refund, or exchange request, feel free to reach out to our customer support team at hello@thepinkshoppe.com or call us at 0915.685.PINK (7465). We are here to assist you and ensure your satisfaction.