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thepinkshoppe

SHOPPER SUPPORT

@ThePinkShoppe, your satisfaction is our top priority. If you have any questions or concerns or need assistance with your order, our Customer Support team is here to help! Below are the various ways you can reach out to us:


Contact Us

1. Email:

For general inquiries, order assistance, or product questions, you can reach us at:

  • hello@thepinkshoppe.com
  • teampinkph@gmail.com

2. Phone:

You can call or text us at:

• 0915.685.PINK (7465)

3. WhatsApp, Viber, or Line:

For quicker responses, contact us via @thepinkshoppe

4. Social Media:

You can also reach us through our social media channels:


Customer Support Hours

Our Customer Support team is available during the following hours:

  • Monday to Friday: 9:00 AM – 4:00 PM (PHT)
  • Saturday & Sunday: Closed (For urgent inquiries, please leave a message, and we’ll get back to you as soon as possible)


Shopper Support

@ThePinkShoppe, we understand the importance of a seamless shopping experience. Our Shopper Support is designed to help you throughout your shopping journey, from browsing to checkout and beyond.


Shopper Support Features:

• Order Assistance: If you need help placing, modifying, or tracking your order, we’re here to assist.

• Product Information: If you have any questions about our products, including sizing, usage, or availability, contact us for detailed information.

• Shipping Queries: For updates on your order status or shipping, please refer to our Shipping & Delivery Policy or contact us directly.

• Returns & Exchanges: If you need help with a return or exchange, please check our Return & Refund Policy or contact us for personalized support.

• Payment Issues: If you experience any difficulties during checkout or payment processing, let us know, and we’ll guide you through the process.


Quick Links to Important Pages

To make it easier for you, here are some key pages that you may need:

• FAQs – Check out our Frequently Asked Questions to get immediate answers to common inquiries.

• Shipping & Delivery Policy – For information on our shipping methods, fees, and delivery timeframes.

• Return & Refund Policy – Everything you need to know about returns, refunds, and exchanges.

• Privacy Policy – Learn how we collect, use, and protect your personal information.

• Terms and Conditions – The rules and guidelines that govern your use of our website and services.

• Payment Policy – Read about our payment methods, billing processes, and payment terms.

• Warranty Policy – Information on product warranties and our commitment to quality.


Product Issues

If you encounter any issues with your product, such as receiving a defective or damaged item, please take clear photos and contact us within 24 hours of receiving the product. We’ll assist you in resolving the matter promptly.


Shipping & Delivery Inquiries

If you have any questions about the shipping status of your order, please refer to our Shipping & Delivery Policy. If you need further assistance, you can contact us with your order number, and we’ll be happy to provide you with tracking updates.